From time to time An Post may email you with service or marketing messages. We always use your full name. You’ll never get an email from us that’s addressed to ‘Dear Account Holder’ or anything like that. Every email from us will also include our website, phone number and email address.
In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your cursor over the link without clicking, it may reveal a different web address. On our genuine emails the link address is always firstname.lastname@example.org, email@example.com or MoneyBack@smartaccount.ie. An Post will never ask you to send your User ID, Card PIN, Secure Code, Online PIN or Mobile PIN by email. An Post will never ask you for your full User ID, Card PIN, Online PIN or Mobile PIN when identifying you by phone. Please don’t send us any account details by email. We will never link directly through to your logged in Smart Account or to a page that asks for your security or personal details.
If you receive a suspicious call or email, end the call and contact Customer Services on 01 705 8000 immediately, or forward the email to firstname.lastname@example.org.